If your delivery fleet is tracked with Cartrack, its trip history can flow into your reporting — distances, idle time, harsh driving, and which stores each truck called at. You connect it yourself — no consultant needed.
- Ask Cartrack (or your fleet operator, if the trucks run under their account) for a Fleet API username and API key. This is a read-only key — we can see trips and positions, never change anything on the account.
- Go to Admin → Connections and find Vehicle Tracking (Cartrack).
- Paste the username and key, click Test connection, then Connect Cartrack.
That's it. The first sync starts on its own and pulls a full year of history, so your fleet reporting has a real baseline from day one. A year of trips takes a while to load — the sync panel on the right shows each dataset's progress, and you can close the page while it runs.
Everything the tracking account offers is captured by default, even data you don't analyse yet, so future reports can reach back without a re-load.
Your key is stored encrypted and never displayed back — when you edit the connection later you'll see a masked username. Leave the fields blank to keep the stored credentials; only paste values if you're replacing them.
If one of the feeds stops
Each kind of data — vehicles, trips, events, store visits, drivers — loads on its own. If one of them hits a problem, the sync panel marks that feed Error and shows what went wrong underneath it, along with the date its history reaches and when it last ran. The other feeds carry on loading regardless — one broken feed no longer holds up the rest. A feed still showing Running… is genuinely working; a feed that has stopped says Error rather than sitting quietly on an old date.
If a feed stays in Error across a day, send us the line shown under it — it names the cause, which is usually all we need.
If the account belongs to your fleet operator
The account may carry more vehicles than yours (a transporter's other trucks). Which vehicles count as your fleet is confirmed with you during setup, and reports only ever count the confirmed ones.
Privacy
Driver details (ID numbers, licences) are protected: they are stored access-restricted and never appear in reports or answers.