Your numbers arrive from your ERP through a small connector that runs on your server and pushes data on a schedule — some feeds every few minutes, some nightly. Nothing here reads your ERP live at the moment you open a report; you're looking at the synced copy, which is what makes reports instant and keeps your ERP untouched.
Reading the status
The sync indicator in the top bar shows when the connector last checked in ("Synced 09:14, 12m ago"). Two things to know:
- Each feed has its own rhythm. A stock snapshot that arrives nightly is supposed to be from this morning — that's fresh, for that feed.
- The check-in time and the data can differ. Administrators can see per-feed detail — what arrived, when, and row counts — under Admin → Sync status.
When something is stale
If the connector hasn't checked in for a long time, a warning banner appears — you don't have to go looking. A stale warning doesn't change any numbers you already have; it means new activity since the last sync isn't reflected yet. If it persists, your administrator should check the server the connector runs on (most often it's a server restart or a network change on your side; the connector picks up again on its own once it can).
When the connector is running but not syncing
There is a second thing that can go wrong, and it doesn't look like the first one. The connector can be perfectly alive — checking in every minute, no warning about being offline — while having nothing scheduled to fetch, or never completing a fetch. Numbers simply stop moving, and nothing about "the connector is online" tells you so.
The indicator says this in its own words: Agent idle · not syncing, in amber, with a one-time notice. It means the connector is reachable and healthy in itself, but either has no feeds scheduled or hasn't completed a successful sync. Your existing numbers are untouched and still correct as at the last sync; they just won't advance until it's fixed. Your administrator can see which feeds are scheduled, and when each last arrived, under Admin → Sync status.
Nothing is shown as green unless the connector is both checking in and getting work done. "Alive" on its own is never reported as healthy.
The principle
A missing day is shown as a missing day — the product never fills a gap by copying a nearby day's data and never pretends staleness away. You can trust that what you see is what actually arrived.